Download our FAQ booklet for offline use Info we need in advance Before we exchange your meter, please let us know: the address for where the current meter is who our engineer should speak to on the day and their phone number/email address if the meter’s easily accessible – if it’s more than two metres above the ground – if we need a key/code to access it if there are any appliances above the meter, such as overhead heaters that’ll need to be re-lit if we need any more authorisation, or if there are any site security procedures we’ll need to be aware of any other special requirements to be done before we visit, e.g. work permits, method statements, risk assessments if there’s parking available for a transit-sized vehicle or public parking nearby if you’re aware of any asbestos onsite. Please also email us a photo of the meter with the Meter Point Reference Number (MPRN) in the subject line. If it’s a gas meter, we’ll also need a photo of the pipework. Preparing for installation day Before we arrive, please: remove any obstacles to the meter and provide a ladder if necessary have the asbestos register ready for our engineer if you’re aware on asbestos onsite your IT/operations department know that power will be switched off for about 15-20 minutes if we’re exchanging an electricity meter switch off and unplug all electrical equipment and have support phone numbers, security codes and passwords available before the power is out. Contact us If you have any more questions about the day, please call us on 01506 405 420 .
